PLATIZEM POLICIES

Last updated on 16/12/2025

At Platizem, we are dedicated to ensuring a hassle free and rewarding experience for all our customers. Our Exchange Policy is designed to provide flexibility, and transparency in your orders.

EXCHANGE POLICY

We recognize that preferences may evolve over time. To accommodate your changing style, we offer a straight forward exchange policy.

• Eligibility:You can exchange any Laboratory Grown diamond jewelry purchased from Platizem within 15 days from the original purchase date, item must be in new like condition.
• Condition: The item must be in its original, unworn condition and must be accompanied by the purchase invoice and certification.
• Exchange Value: You will receive the original purchase price (excluding making charges and taxes) as credit towards a new purchase of equal or higher value.
• Non-Exchangeable Products: Customized or engraved jewelry, altered designs, and discounted items are not eligible for exchange.
• Procedure:To initiate an exchange request, contact our customer support team.

REFUND POLICY

Note: We offer refunds only in case of manufacturing defected products such as receiving wrong item, damaged product or any other production related defect.

HOWEVER, all our products are customized according to your needs so refunds are not possible for any other reasons. Although you are eligible for exchange within 15 days from the original purchase date.

ADDITIONAL TERMS & CONDITIONS

• Loss of the original product certificate will result in a deduction of Rs. 1500.
• The original invoice and certificate must be presented for exchange or buy-back.
• Products purchased from third-party stores other than Platizem will not be eligible for exchange or buy-back.
• Buy-back is not applicable on Baguettes, Tapered, and Choki diamonds.
• Exchange & Buy-Back is not applicable on Polki, Pearl, and Colored Stones.
• Customized Jewelry made as per order cannot be canceled, exchanged, or returned.
• If a discount was applied to the metal or stone value during the original purchase, the equivalent amount will be deducted from the current market price at the time of buy-back or exchange. Additionally, e-Points used during purchase will be deducted from the Lifetime Exchange value
• Buy-back is applicable only for products purchased at a value of up to Rs. 4,99,999/-.

SHIPPING AND INSURANCE

• Shipping and insurance for delivery to the customer’s address are covered by Platizem.
• Reverse shipping for returns, buy-backs, and exchanges is scheduled by Platizem and is subject to a processing fee of Rs. 1,000/-.

POLICY MODIFICATIONS

Platizem reserves the right to modify these policies at any time. Customers are encouraged to review the policies periodically. Any changes will take effect immediately upon publication on our website: platizem.com. Significant updates will be accompanied by a notification on our website

CUSTOMER SUPPORT

Your satisfaction is our priority. If you require assistance or have any feedback, we are here to help.

For inquiries, please contact us at:

• Email: platizem@gmail.com
• Phone: : +91 8238655432 or +91 9601707272 (Available Monday to Saturday, 9 AM - 6 PM)

Last updated on 16/12/2025

At Platizem we believe in making shopping easy and safe for you. Read our shipping policy to understand how we handle and dispatch your orders.

1. Order Processing

• Processing Time:Orders will be processed within 1-2 business days after the payment.
• Process:Manufacturing will take 7 to 10 days and shipping 5 to 7 days.
• Order Confirmation: After you have placed your order we will send you a confirmation email that will include your order and tracking information.

2. Shipping Methods & Delivery Timelines

Domestic Shipping (Within India)

We are associated with top logistic companies Sequel Logistics & BVC Logistic, our partners let us promise for no damage solution and timely delivery.

• Standard Delivery: You'll receive your order within 5-7 working days.

International Shipping

Unfortunately we do not ship internationally at this time.

3. Shipping Charges

There are no shipping charges we offer free shipping on all our products.

4. Order Tracking

A tracking number will be sent to your email, after the item ships you’ll be able follow your package.

5. Packaging & Security

• Secure Packaging: All orders are packed securely to ensure your privacy and keep everything in the right place.
• Signature Requirement: A signature is required upon delivery for security purposes.

6. Delivery Acceptance Guidelines

• Inspection Upon Delivery: On Delivery, please inspect the package for any tampering or damage.
• If the package is broken or damaged, please refuse to sign and let the shipping company return it.

7. Order Cancellations & Modifications

• Cancellations: Orders may be cancelled 24 hours after it is placed. A 2% payment gateway charge may be deducted.
• Modifications: Changes to orders must be requested within 24 hours of purchase by contacting customer service.

8. Returns & Exchanges

Note: We offer refunds only in case of manufacturing defected products such as receiving wrong item, damaged product or any other production related defect.

HOWEVER, all our products are customized according to your needs so refunds are not possible for any other reasons. Although you are eligible for exchange within 15 days from the original purchase date.

9. Customer Support

For any inquiries or assistance, feel free to reach out to us:

• Email: platizem@gmail.com
• Phone: +91 8238655432 or +91 9601707272 (Available Monday to Saturday, 9 AM - 6 PM)

Last updated on 16/12/2025

At Platizem, we are committed to provide an excellent shopping experience. If the purchase is not as expected, we provide you an easy and seamless return and exchange policy which allows you to shop with a complete peace of mind.

1. HOW RETURN AND REFUND WORKS

Note: We offer refunds only in case of manufacturing defected products such as receiving wrong item, damaged product or any other production related defect.

HOWEVER, all our products are customized according to your needs so refunds are not possible for any other reasons. Although you are eligible for exchange within 15 days from the original purchase date.

2. EXCHANGE POLICY

• Within 15 Days:
  Products can be exchanged for an item of equal or greater value.The item must be returned in its original condition with all accompanying documents.
• Beyond 15 Days:
  Exchanges may be considered at our sole discretion and could be subject to additional charges based on the product’s current market value and condition.

3. ORDER CANCELLATION POLICY

• Within 24 Hours:
  Cancellations made within 24 hours of ordering qualify for a full refund minus a 2% payment gateway fee
• Beyond 24 Hours:
  The order cannot be cancelled after 24 hours, so please order carefully according to your needs.

4. RETURN PROCESS

To start your return or exchange follow the below steps:

1. Contact Customer Support:
   Email: platizem@gmail.comPhone: +91 8238655432 (Monday to Saturday, 9 AM - 6 PM)
2. Obtain a Return Authorization:
   Our team will issue a Return Authorization Number (RAN) and provide you with return instructions.
3. Secure Packaging & Shipping:
   The item must be securely packaged, ensuring it includes all original documentation.The return shipping details will be provided upon authorization.

6. ADDITIONAL TERMS

• Platizem reserves the right to decline returns or exchanges if the product does not meet the eligibility criteria.
• For hygiene and safety reasons, certain items such as earrings may not be eligible for returns or exchanges unless found to be defective
• Shipping fees, where applicable, are non-refundable.

CUSTOMER SUPPORT

For any assistance, please contact our dedicated support team:

• Email: platizem@gmail.com
• Phone: +91 8238655432 or +91 9601707272 (Available Monday to Saturday, 11 AM - 5 PM

1. INTRODUCTION

Welcome to Platizem ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website www.platizem.com ("Website") and the purchase of products from our Website. By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Website.

2. ELIGIBILITY

By using this Website, you represent that you are at least 18 years of age and are legally capable of entering into binding contracts under Indian law.

3. PRODUCTS AND SERVICES

We offer a range of jewelry products, including pre-designed and customizable pieces. All products are subject to availability, and we reserve the right to discontinue any product at any time without notice.

4. PRICING AND PAYMENT

• Pricing:All prices are listed in Indian Rupees (INR) and include applicable taxes. While we strive for accuracy in pricing, errors may occur. If an error is found in the price of any product you have ordered, we will notify you and provide the option to reconfirm or cancel your order.
• Payment:We accept payments via credit/debit cards, net banking, and other secure online payment methods. Orders are processed only after full payment is received.

5. ORDER PROCESS

• Order Acceptance: Your order constitutes an offer to us to purchase a product. We will confirm acceptance by sending an email confirming the dispatch of your order.
• Cancellation:We reserve the right to cancel any order for reasons including but not limited to stock unavailability, pricing errors, or suspected fraudulent activity.

6. SHIPPING AND DELIVERY

• Shipping: We offer shipping across India. Shipping charges and estimated delivery timelines will be displayed at checkout.
• Delivery: While we aim to deliver products within the estimated timeframe, unforeseen delays may occur. We are not liable for delays beyond our control but will communicate any significant issues promptly.

7. RETURNS AND REFUNDS

Note: We offer refunds only in case of manufacturing defected products such as receiving wrong item, damaged product or any other production related defect.

HOWEVER, all our products are customized according to your needs so refunds are not possible for any other reasons. Although you are eligible for exchange within 15 days from the original purchase date.

8. INTELLECTUAL PROPERTY

All content on this Website, including text, images, logos, and designs, is the property of Platizem and protected under applicable intellectual property laws. Unauthorized use of any content is strictly prohibited.

9. USER CONDUCT

You agree not to misuse the Website, including but not limited to:

• Transmitting viruses or malicious code.
• Engaging in fraudulent activities.
• Violating intellectual property rights.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Platizem shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or the purchase of products.

11. GOVERNING LAW

These Terms are governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat, India.

12. CHANGES TO TERMS AND CONDITIONS

We reserve the right to update these Terms at any time. Any changes will be effective immediately upon posting on our Website.

13. CONTACT INFORMATION

For any inquiries, please contact us at:

• Company: Platizem
• Website: www.platizem.com
• Email: platizem@gmail.com
• Phone: +91 8238655432 / +91 9601707272
• Address: Shop NO-138,2nd Floor Raj Harmony Ugat Canal Road Jahangirabad Surat - 395009.(India)

Note: This document is for informational purposes only and should be reviewed by a legal professional for compliance with applicable laws.

Last updated on 16/12/2025

1. INTRODUCTION

Welcome to Platizem ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website https://platizem.com or engage with our services.

2. INFORMATION WE COLLECT

We collect various types of information to provide and improve our services:

• Personal Information: Includes your name, email address, phone number, postal address, and payment details. We collect this information when you register on our website, place an order, or contact us.
• Non-Personal Information: Such as browser type, IP address, pages visited, and other analytical data. This helps us understand user behaviour and enhance your experience.

3. USE OF YOUR INFORMATION

We use the collected information for purposes including:

• Processing and fulfilling your orders.
• Communicating with you regarding your purchases, inquiries, or requests.
• Sending promotional materials, offers, and updates (you can opt-out at any time).
• Improving our website, products, and services based on user feedback and analytics.

4. SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party vendors assisting in operations like payment processing, order delivery, and marketing. They access your information only to perform tasks on our behalf and are obligated to protect it.
• Legal Requirements: If required by law or in response to valid requests by public authorities.

5. DATA SECURITY

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet is entirely secure; thus, we cannot guarantee absolute security.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

7. YOUR RIGHTS

You have the right to:

• Access and review the personal information we hold about you.
• Request corrections or updates to your data.
• Withdraw consent for data processing (where consent is the basis).
• Request deletion of your personal information, subject to legal obligations.

To exercise these rights, contact us at platizem@gmail.com

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page with the updated effective date.

9. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: platizem@gmail.com
• Phone: +91 8238655432 or +91 9601707272 (Available Monday to Saturday, 9 AM - 6 PM)
• Address: Shop NO-138,2nd Floor Raj Harmony Ugat Canal Road Jahangirabad Surat - 395009.(India)