Terms and Conditions

1. INTRODUCTION

Welcome to Platizem ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website www.platizem.com ("Website") and the purchase of products from our Website. By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Website.

2. ELIGIBILITY

By using this Website, you represent that you are at least 18 years of age and are legally capable of entering into binding contracts under Indian law.

3. PRODUCTS AND SERVICES

We offer a range of jewelry products, including pre-designed and customizable pieces. All products are subject to availability, and we reserve the right to discontinue any product at any time without notice.

4. PRICING AND PAYMENT

• Pricing:All prices are listed in Indian Rupees (INR) and include applicable taxes. While we strive for accuracy in pricing, errors may occur. If an error is found in the price of any product you have ordered, we will notify you and provide the option to reconfirm or cancel your order.
• Payment:We accept payments via credit/debit cards, net banking, and other secure online payment methods. Orders are processed only after full payment is received.

5. ORDER PROCESS

• Order Acceptance: Your order constitutes an offer to us to purchase a product. We will confirm acceptance by sending an email confirming the dispatch of your order.
• Cancellation:We reserve the right to cancel any order for reasons including but not limited to stock unavailability, pricing errors, or suspected fraudulent activity.

6. SHIPPING AND DELIVERY

• Shipping: We offer shipping across India. Shipping charges and estimated delivery timelines will be displayed at checkout.
• Delivery: While we aim to deliver products within the estimated timeframe, unforeseen delays may occur. We are not liable for delays beyond our control but will communicate any significant issues promptly.

7. RETURNS AND REFUNDS

Note: We offer refunds only in case of manufacturing defected products such as receiving wrong item, damaged product or any other production related defect.

HOWEVER, all our products are customized according to your needs so refunds are not possible for any other reasons. Although you are eligible for exchange within 15 days from the original purchase date.

8. INTELLECTUAL PROPERTY

All content on this Website, including text, images, logos, and designs, is the property of Platizem and protected under applicable intellectual property laws. Unauthorized use of any content is strictly prohibited.

9. USER CONDUCT

You agree not to misuse the Website, including but not limited to:

• Transmitting viruses or malicious code.
• Engaging in fraudulent activities.
• Violating intellectual property rights.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Platizem shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or the purchase of products.

11. GOVERNING LAW

These Terms are governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat, India.

12. CHANGES TO TERMS AND CONDITIONS

We reserve the right to update these Terms at any time. Any changes will be effective immediately upon posting on our Website.

13. CONTACT INFORMATION

For any inquiries, please contact us at:

• Company: Platizem
• Website: www.platizem.com
• Email: platizem@gmail.com
• Phone: +91 8238655432 / +91 9601707272
• Address: Shop NO-138,2nd Floor Raj Harmony Ugat Canal Road Jahangirabad Surat - 395009.(India)

Note: This document is for informational purposes only and should be reviewed by a legal professional for compliance with applicable laws.